Reply, Modify and Close Your Ticket In The Helpcenter

Reply, Modify and Close Your Ticket In The Helpcenter


This help article will only be useful to registered portal users as they will be able to view, edit and close their tickets through the help center
we strongly recommend that you sign up for faster reponse from support and instant ticket modification.

1)  Viewing your tickets 


after signing in to your helpcenter account you can navigate to the Home button to view a list of your tickets
as in the screenshot below


The buttons highlighted in the red box allows you to change view of the tickets
Open : you can switch this view to show closed or all tickets opened through this account.
All Channel : you can change this view to show tickets opened through Web, Email or all .

2)  Reply or Add a comment

After clicking on the ticket 

you can use the two buttons highlighted in the red box to add a reply or include a comment in the ticket.



3)  Edit Ticket Details


in the side panel to the right you can view and edit the ticket details.
through the Edit button highlighted in the red square as shown in the screenshot below.
you will only be able to edit the Category of the ticket, if you need to make adjustment to the subject or description just add a reply or a comment.


4) Closing a Ticket


if you feel that your issue has been resolved you can close the ticket by pressing the below button the right side panel.


    • Related Articles

    • Submitting Tickets Through The Help Center

      Wether your are a registered portal user or unregistered you can alawys submit your inquiries through help center portal We strongly recommend that you sign up for our help center as it will be much easier to submit, follow up and edit tickets ...

    • Submitting Tickets Through E-mail

      Wether your are a registered portal user or unregistered you can alawys submit your inquiries through our customer care email Please direct all your inquiries to the below email and mention a brief description about the ticket in the subject field ...

    • Getting Started

      Welcome to Egypt Express Travel Help Center  Registration ​ you can register on our support portal either through the sign up on the page or through receiving an invitation by email. 1)  Sign up Portal Navigate to the Home tab Click Sign Up then fill ...